{"id":33230,"date":"2020-09-15T16:21:48","date_gmt":"2020-09-15T16:21:48","guid":{"rendered":"http:\/\/huanca.org\/prodac\/?page_id=33230"},"modified":"2020-09-16T13:28:07","modified_gmt":"2020-09-16T13:28:07","slug":"registrar-reclamo-queja","status":"publish","type":"page","link":"https:\/\/maxcenter.com.pe\/librodereclamaciones\/registrar-reclamo-queja\/","title":{"rendered":"Registrar Reclamo\/Queja"},"content":{"rendered":"\n    <div class=\"reclamaciones-container\">\r\n      <div class=\"inner-form\">\r\n\r\n      <link rel=\"stylesheet\" href=\"https:\/\/stackpath.bootstrapcdn.com\/font-awesome\/4.7.0\/css\/font-awesome.min.css\">\r\n\r\n      <form id=\"reclamaciones-form\">\r\n          <div class=\"row row-center\">\r\n            <h1>Registrar Reclamo\/Queja<\/h1>\r\n          <\/div>\r\n        <div class=\"row row-left\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"box-title\">\r\n              <div class=\"part-title\"><p class=\"m-0\">Identificaci\u00f3n del consumidor reclamante<\/p><\/div>\r\n              <div class=\"part-pencil\"><i class=\"fa fa-pencil\" aria-hidden=\"true\"><\/i><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"row row-center\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"reclamaciones-tipo text-center my-10\">\r\n\r\n              <label class=\"customcheck\">Persona natural\r\n                <input type=\"radio\" name=\"tipo_persona\" class=\"tipo_persona\" value=\"Persona natural\" checked \/>\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n\r\n              <label class=\"customcheck\">Empresa\r\n                <input type=\"radio\" name=\"tipo_persona\" class=\"tipo_persona\" value=\"Empresa\"  \/>\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n\r\n            <\/div>\r\n            <div class=\"reclamaciones-empresa\" style=\"display:none;\">\r\n              <div class=\"reclamaciones-col-12\"><label for=\"razon_social\">Raz\u00f3n Social*<\/label><input type=\"text\" id=\"razon_social\" name=\"razon_social\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"nro_ruc\">N\u00b0 R.U.C.*<\/label><input type=\"text\" id=\"nro_ruc\" name=\"nro_ruc\" class=\"form-control\"><\/div>\r\n            <\/div>\r\n            <div class=\"address-form-section\">\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_firstName\">Nombre*<\/label><input type=\"text\" id=\"address_firstName\" name=\"firstName\" required=\"required\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_lastName\">Apellidos*<\/label><input type=\"text\" id=\"address_lastName\" name=\"lastName\" required=\"required\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_mobilePhone\">Tel\u00e9fono Celular*<\/label><input type=\"text\" id=\"address_mobilePhone\" name=\"mobilePhone\" required=\"required\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_phone\">Otro Tel\u00e9fono<\/label><input type=\"text\" id=\"address_phone\" name=\"phone\" class=\"form-control\"><\/div>\r\n            <div class=\"reclamaciones-col-6\">\r\n              <label for=\"lr_form_documentType\">Tipo de documento*<\/label>\r\n              <select id=\"lr_form_documentType\" name=\"documentType\" required=\"required\" class=\"form-control\">\r\n                <option value=\"\" selected=\"selected\">Seleccione el tipo de documento<\/option>\r\n                <option value=\"DNI\">DNI<\/option>\r\n                <option value=\"C.E.\">C.E.<\/option>\r\n                <option value=\"Pasaporte\">Pasaporte<\/option>\r\n              <\/select>\r\n            <\/div>\r\n            <div class=\"reclamaciones-col-6\"><label for=\"lr_form_documentId\">N\u00famero de documento*<\/label><input type=\"text\" id=\"lr_form_documentId\" name=\"documentId\" required=\"required\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\">\r\n                <label for=\"address_type\">Tipo de Direcci\u00f3n*<\/label>\r\n                <select id=\"address_type\" name=\"type\" required=\"required\" class=\"form-control\">\r\n                  <option value=\"\" selected=\"selected\">Seleccione un Tipo de Direcci\u00f3n<\/option>\r\n                  <option value=\"Casa\">Casa<\/option>\r\n                  <option value=\"Departamento\">Departamento<\/option>\r\n                  <option value=\"Condominio\">Condominio<\/option>\r\n                  <option value=\"Residencial\">Residencial<\/option>\r\n                  <option value=\"Oficina\">Oficina<\/option>\r\n                  <option value=\"Local\">Local<\/option>\r\n                  <option value=\"Centro\">Centro<\/option>\r\n                  <option value=\"Mercado\">Mercado<\/option>\r\n                  <option value=\"Galer\u00eda\">Galer\u00eda<\/option>\r\n                  <option value=\"Otro\">Otro<\/option>\r\n                <\/select>\r\n              <\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_line1\">Direcci\u00f3n*<\/label><input type=\"text\" id=\"address_line1\" name=\"line1\" required=\"required\"  maxlength=\"250\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_lot\">Nro\/Lote*<\/label><input type=\"text\" id=\"address_lot\" name=\"lot\" required=\"required\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-6\"><label for=\"address_department\">Depto.\/Int<\/label><input type=\"text\" id=\"address_department\" name=\"department\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-4\">\r\n                <label for=\"departamento\">Departamento*<\/label>\r\n                <select id=\"departamento\" name=\"region\" required=\"required\" class=\"form-control\">\r\n                  <option value=\"\" selected=\"selected\">Seleccione un Departamento<\/option>\r\n                                        <option value=\"Amazonas\">Amazonas<\/option>\r\n                                          <option value=\"Ancash\">Ancash<\/option>\r\n                                          <option value=\"Apurimac\">Apurimac<\/option>\r\n                                          <option value=\"Arequipa\">Arequipa<\/option>\r\n                                          <option value=\"Ayacucho\">Ayacucho<\/option>\r\n                                          <option value=\"Cajamarca\">Cajamarca<\/option>\r\n                                          <option value=\"Callao\">Callao<\/option>\r\n                                          <option value=\"Cusco\">Cusco<\/option>\r\n                                          <option value=\"Huancavelica\">Huancavelica<\/option>\r\n                                          <option value=\"Huanuco\">Huanuco<\/option>\r\n                                          <option value=\"Ica\">Ica<\/option>\r\n                                          <option value=\"Junin\">Junin<\/option>\r\n                                          <option value=\"La Libertad\">La Libertad<\/option>\r\n                                          <option value=\"Lambayeque\">Lambayeque<\/option>\r\n                                          <option value=\"Lima\">Lima<\/option>\r\n                                          <option value=\"Loreto\">Loreto<\/option>\r\n                                          <option value=\"Madre De Dios\">Madre De Dios<\/option>\r\n                                          <option value=\"Moquegua\">Moquegua<\/option>\r\n                                          <option value=\"Pasco\">Pasco<\/option>\r\n                                          <option value=\"Piura\">Piura<\/option>\r\n                                          <option value=\"Puno\">Puno<\/option>\r\n                                          <option value=\"San Martin\">San Martin<\/option>\r\n                                          <option value=\"Tacna\">Tacna<\/option>\r\n                                          <option value=\"Tumbes\">Tumbes<\/option>\r\n                                          <option value=\"Ucayali\">Ucayali<\/option>\r\n                                    <\/select>\r\n              <\/div>\r\n              <div class=\"reclamaciones-col-4\">\r\n                <label for=\"provincia\">Provincia<\/label>\r\n                <select id=\"provincia\" name=\"municipality\" required=\"required\" class=\"form-control\">\r\n                  <option value=\"\" selected=\"selected\">Seleccione una Provincia<\/option>\r\n                <\/select>\r\n              <\/div>\r\n              <div class=\"reclamaciones-col-4\">\r\n                <label for=\"distrito\">Distrito<\/label>\r\n                  <select id=\"distrito\" name=\"city\" required=\"required\" class=\"form-control\">\r\n                    <option value=\"\" selected=\"selected\">Seleccione un Distrito<\/option>\r\n                  <\/select>\r\n                <\/div>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"lr_form_email\">Email*<\/label><input type=\"email\" id=\"lr_form_email\" name=\"email\" required=\"required\" class=\"form-control \"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"reclamaciones-col-12 text-center my-10 customcheck-square\">\r\n     \r\n              <label class=\"customcheck\" for=\"lr_menor_edad\">\u00bfMenor de edad?\r\n                <input type=\"checkbox\" id=\"lr_menor_edad\" name=\"menor_edad\" value=\"1\"> \r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n\r\n            <\/div>\r\n          <\/div>\r\n\r\n        <\/div> \r\n          <div class=\"col-xs-12\" id=\"lr_tutor\" style=\"display:none;\">\r\n            <div class=\"row row-left\">\r\n              <div class=\"col-xs-12\">\r\n                <div class=\"box-title\">\r\n                  <div class=\"part-title\"><p class=\"m-0\">Datos del padre, madre o tutor<\/p><\/div>\r\n                  <div class=\"part-pencil\"><i class=\"fa fa-pencil\" aria-hidden=\"true\"><\/i><\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            <div class=\"row row-center\">\r\n              <p>Si eres menor de edad, es necesario llenar los siguientes campos:<\/p>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"lr_form_tutor_nombres\">Nombres<\/label><input type=\"text\" id=\"lr_form_tutor_nombres\" name=\"tutor_nombres\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"lr_form_tutor_ap_paterno\">Apellido paterno<\/label><input type=\"text\" id=\"lr_form_tutor_ap_paterno\" name=\"tutor_ap_paterno\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"lr_form_tutor_ap_materno\">Apellido materno<\/label><input type=\"text\" id=\"lr_form_tutor_ap_materno\" name=\"tutor_ap_materno\" class=\"form-control\"><\/div>\r\n              <div class=\"reclamaciones-col-12\"><label for=\"lr_form_tutor_dni\">DNI\/CE<\/label><input type=\"text\" id=\"lr_form_tutor_dni\" name=\"tutor_dni\" class=\"form-control\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          \r\n        <div class=\"row row-left\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"box-title\">\r\n              <div class=\"part-title\"><p class=\"m-0\">Identificaci\u00f3n del bien contratado<\/p><\/div>\r\n              <div class=\"part-pencil\"><i class=\"fa fa-pencil\" aria-hidden=\"true\"><\/i><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n    \r\n          <div class=\"row row-center\">        \r\n          <div class=\"col-xs-12\">\r\n            <div class=\"reclamaciones-tipo text-center my-10\">\r\n\r\n              <label class=\"customcheck\"> Producto\r\n              <input type=\"radio\" name=\"productType\" class=\"tipo_producto\" value=\"Producto\" checked \/>\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n\r\n              <label class=\"customcheck\">\r\n                <input type=\"radio\" name=\"productType\" class=\"tipo_producto\" value=\"Servicio\" \/> Servicio\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n\r\n            <\/div>\r\n            <div class=\"reclamaciones-col-12\">\r\n              <label for=\"lr_form_productDescription\">Descripci\u00f3n*<\/label>\r\n              <textarea id=\"lr_form_productDescription\" name=\"productDescription\" required=\"required\" class=\"form-control\"><\/textarea>\r\n            <\/div>\r\n \r\n          <\/div>\r\n          \r\n            <div class=\"reclamaciones-col-12\">\r\n              <label for=\"fecha_lugar_ocurrencia\">Lugar, fecha y hora de la ocurrencia*<\/label>\r\n              <input type=\"text\" id=\"fecha_lugar_ocurrencia\" name=\"fecha_lugar_ocurrencia\" required=\"required\" class=\"form-control\">\r\n            <\/div>\r\n\r\n          <\/div> \r\n\r\n\r\n        <div class=\"row row-left\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"box-title\">\r\n              <div class=\"part-title\"><p class=\"m-0\">Detalle del Reclamo o Queja<\/p><\/div>\r\n              <div class=\"part-pencil\"><i class=\"fa fa-pencil\" aria-hidden=\"true\"><\/i><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row row-center\">        \r\n          <div class=\"col-xs-12\">\r\n            <div class=\"reclamaciones-tipo my-10\">\r\n\r\n            <div class=\"w-100\">\r\n              <label class=\"customcheck\"> <b> Reclamo<\/b> Disconformidad relacionada a los productos y\/o servicios.\r\n                <input type=\"radio\" name=\"claimType\" class=\"tipo_reclamacion\" value=\"Reclamo\" checked \/>\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n            <\/div>\r\n              \r\n            <div class=\"w-100\">\r\n              <label class=\"customcheck\"> <b> Queja<\/b> Disconformidad no relacionada a los productos y\/o servicios, tal como malestar o descontento por la atenci\u00f3n al p\u00fablico.\r\n                <input type=\"radio\" name=\"claimType\" class=\"tipo_reclamacion\" value=\"Queja\" \/>\r\n                <span class=\"checkmark\"><\/span>\r\n              <\/label>\r\n            <\/div>\r\n\r\n            <\/div>\r\n            <div class=\"reclamaciones-col-12\"><label for=\"lr_form_claimDescription\">Detalle*<\/label><textarea id=\"lr_form_claimDescription\" name=\"claimDescription\" required=\"required\" class=\"form-control\"><\/textarea><\/div>\r\n          <\/div>\r\n        <\/div>  \r\n        <div class=\"row row-left\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"box-title\">\r\n              <div class=\"part-title\"><p class=\"m-0\">Acciones adoptadas por el proveedor<\/p><\/div>\r\n              <div class=\"part-pencil\"><i class=\"fa fa-pencil\" aria-hidden=\"true\"><\/i><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"row row-center\">\r\n          <div class=\"col-xs-12\">\r\n            <div class=\"reclamaciones-col-12\">\r\n              <label for=\"lr_form_actionDescription\">Detalle*<\/label>\r\n              <textarea id=\"lr_form_actionDescription\" name=\"actionDescription\" class=\"form-control\"><\/textarea>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"col-xs-12\">\r\n            <input type=\"hidden\" name=\"action\" value=\"enviar_reclamaciones\">\r\n            <input type=\"hidden\" id=\"wpnonce\" name=\"wpnonce\" value=\"a51c391623\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/librodereclamaciones\/wp-json\/wp\/v2\/pages\/33230\" \/>            <button type=\"button\" id=\"reclamaciones-enviar\" class=\"btn btn-primary col-xs-12 btn-enviar\">\r\n              Enviar <i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i>\r\n            <\/button>\r\n            <p class=\"leyenda\"><strong>* Los campos obligatorios est\u00e1n marcados con un asterisco junto a la etiqueta del campo.<\/strong><\/p>\r\n            <p>&nbsp;<\/p>\r\n            <div id=\"reclamaciones-respuesta\"><\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/form>\r\n      <\/div>\r\n    <\/div>\r\n    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